FAQ

Frequently asked questions

When will I receive my bags?


We really want you to get your bags as soon as possible. Bags that are not personalised are dispatched next day on a 24hr delivery services. Bags that are personalised are sent out in 1-2 business days depending on how quickly we can get them done! If you need something done urgently we would be happy to rush your order but please email equinestoragesolutionsuk@gmail.com. We will send out an email after your order for you to approve the design so get back to us as soon as possible!




Can you add logos to my bags?


Yes! Simply put logo on your order and email us the logo you'd like us to put on the bag. We will send you a draft of the bag to approve. This service is currenly free.




Can I apply to be a brand ambassador?


We are always looking for like minded riders who love matchy matchy and organised kit. Please do not email us applying but if you follow our facebook page we will announce when we are officially looking for someone to join us!




How durable are the bags?


Heat transfer vinyl is a product that is intended to last. However there may come a time with weathering that the transfer may start to fray. We hope this doesn't happen but cannot guarantee it for the life of the bag.




What should I do if I am not happy with my bags?


We are really proud of our bags but realise that everything can't be perfect. This is our first batch and realise there may be a few teething issues. We are happy to offer a 30 day warranty. If there is anything you aren't 100% happy with then just contact via email to arrange a full refund or replacement product.





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